Happiness Guarantee, love it or return it!

How to request a return or exchange

  1. Submit a request through our online returns portal
  2. You'll need to locate your order number in your order confirmation email.
  3. You'll receive an email from us once your request is approved
  4. Return the item by post within 7 days with your name, order number or RMA number on the return parcel.
  5. Return postage is payable by the customer.
  6. If you are exchanging an item, please keep your neoprene pouch.
  7. If you need an exchange quickly, please reply to the exchange approval email and let us know.

Return options

In addition to your rights under Australian Consumer Law:

Full-price items may be returned within 30 days for:

  • An exchange
  • A refund
  • Store credit

Warehouse, discounted and sale items may be returned within 30 days for:

  • An exchange
  • Store credit

Refunds are not available on warehouse, discounted or sale items.

Questions?

  • Chat with us using the live chat button in the bottom right corner of our website
  • Contact Us by email. We will get back to you as soon as possible.

    Return conditions:

    • Your return must be submitted via our online returns portal within 30 days of receiving your order. You can find your order number on your order confirmation email.

    • Your return must be returned to us by post within 7 days of being approved

    • Include your name or order/RMA# on the return parcel.

    • If you are returning items for a refund please also return the neoprene pouch.
       

    • Item(s) must have no visible signs of wear or use with swing tickets and hygiene stickers still attached. We may refuse items if they appear in worn condition.

    • The shipping cost to return item(s) is payable by the customer.

    • Discounted and sale items can only be returned for a store credit or exchange. (Multi purchase of full price Azure briefs are not classified as sale items)

    • My First Period Gift Box: Azure period swimwear brief can be exchanged for size but other gift box contents cannot be returned unless faulty. 

    • Any original shipping costs are non-refundable.

    • Gift cards cannot be returned.

    Faulty or wrong product

    If you believe your item is faulty please contact us with details and photographs of the fault and we will work with you to resolve the issue.

    If you received a wrong order or incorrect item please contact us within 7 days of receiving your order so we can assist you.

    Questions?

    If you have any questions about your exchange/return chat with us via live chat (bottom right corner on website) or Contact Us by email and we'll get back to you the same day.